Refund policy
Effective Date: August 2026
At Holt Pets, we stand behind every brace we sell. We offer a 30-day size swap guarantee to make sure your dog gets the right fit. Please review our policy below for full details.
🐾 Can I Return an Item?
If your brace doesn't fit, email our support team at hello@holtpets.com within 30 days of receiving your order to request a size exchange.
Please note:
- Return shipping costs are the responsibility of the customer.
- Once we receive your original brace, we will ship your correct size free of charge.
- For hygiene and safety reasons, we cannot accept refunds on any worn or used brace — this guarantee is a size exchange, not a refund.
If your item arrives damaged or there's an issue with your order, please email us and we'll help right away.
📦 How To Request An Exchange
To start a size exchange, follow these steps:
- Contact our support team at hello@holtpets.com with your order number and the correct size needed.
- We'll reply with instructions for sending your original brace back to us.
- Once we receive it, we'll confirm and dispatch your new size.
- Your replacement ships free of charge.
🚚 Shipping Costs
Return shipping on your original brace is not covered by Holt Pets. Your replacement ships to you for free.
If a product was damaged in transit, please provide photos, and we will arrange a replacement at no cost to you.
If you have any questions regarding our refund policy, feel free to contact us at hello@holtpets.com. We're here to help.
⚠️ Damages And Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
🚫 Exceptions / Non-Refundable Items
Worn or used braces cannot be returned for a refund, for hygiene reasons. The 30-day guarantee covers a free size exchange only.