Terms of service

Welcome to Holt Pets! The terms "we", "us" and "our" refer to Holt Pets. Holt Pets operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Holt Pets is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Section 1 — Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or territory of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

Section 2 — Our Products

We have made every effort to provide an accurate representation of our products in our online store. However, please note that colours or product appearance may differ from how they appear on your screen due to the type of device you use and your device settings.

We do not warrant that the appearance or quality of any products purchased by you will meet your expectations or be exactly the same as depicted in our store.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer.

Section 3 — Orders

When you place an order, you are making an offer to purchase. Holt Pets reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Holt Pets confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Holt Pets may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, change, or cancel an order, we will attempt to notify you using the email, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

Section 4 — Prices and Billing

Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise stated, posted prices do not include applicable taxes.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store. You agree to promptly update your account and payment information as needed so that we can complete your transactions and contact you.

You represent and warrant that: the payment information you provide is true, correct, and complete; you are duly authorised to use the payment method for the purchase; charges incurred by you will be honoured by your payment provider; and you will pay charges incurred by you at the posted prices, including shipping and any applicable taxes.

Section 5 — Shipping and Delivery

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, risk of loss passes to you.

Section 6 — Intellectual Property

Our Services, including all trademarks, brands, text, displays, images, graphics, and the design, selection, and arrangement thereof, are owned by Holt Pets, its affiliates or licensors and are protected by Australian and international copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent. Unauthorised use of the Services may be a violation of intellectual property laws. All rights not expressly granted are reserved by Holt Pets.

Holt Pets' name, logo, and product names are trademarks of Holt Pets. You must not use these trademarks without our prior written permission. Shopify's name, logo, and related marks are trademarks of Shopify. All other names, logos, and marks on the Services are the trademarks of their respective owners.

Section 7 — Optional Tools

You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor control. You acknowledge that we provide access to such tools "as is" and "as available" without any warranties, and we have no liability arising from your use of optional third-party tools. Any use of such tools is entirely at your own risk.

Section 8 — Third-Party Links

The Services may contain hyperlinks to websites operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or sites. If you access these materials or sites, you do so at your own risk, and we are not liable for any harm related to your use of them.

Section 9 — Relationship with Shopify

Holt Pets is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Holt Pets. By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sales between you and Holt Pets, including any injury, damage, or loss resulting from purchased products. You release Shopify and its affiliates from all claims, damages, and liabilities arising from your purchases and transactions with Holt Pets.

Section 10 — Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit will be transmitted to and shared with Shopify and, where necessary, third parties, to provide services to you. Review our Privacy Policy for details on how we, Shopify, and our partners use your personal information.

Section 11 — Feedback

If you submit any ideas, suggestions, feedback, or reviews ("Feedback"), you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish, and distribute such Feedback for any purpose, including commercial use.

You represent that you own or have all necessary rights to any Feedback you submit, and that it will comply with these Terms. We are under no obligation to keep Feedback confidential, pay compensation for it, or respond to it. We may, but are not obliged to, monitor, edit, or remove Feedback we determine to be unlawful, offensive, or otherwise objectionable.

Section 12 — Errors, Inaccuracies and Omissions

Occasionally there may be typographical errors, inaccuracies, or omissions on the Services relating to product descriptions, pricing, or availability. We reserve the right to correct any such errors and to change or update information, or cancel orders, at any time without prior notice, including after an order has been submitted.

Section 13 — Prohibited Uses

You may access and use the Services for lawful purposes only. You must not use the Services to: violate any law or regulation; infringe our intellectual property or that of others; harass, abuse, or defame any person; transmit false or misleading information; send spam or unsolicited advertising; impersonate any person or entity; or otherwise interfere with anyone's use or enjoyment of the Services or expose Holt Pets or its users to liability.

You also agree not to upload malicious code, reproduce or exploit any portion of the Services without permission, collect personal information about other users, or use automated tools (including bots, scrapers, or AI agents) to access the Services without our permission. We reserve the right to suspend or terminate your account at any time if we determine you have violated these Terms.

Section 14 — Termination

We may terminate this agreement or your access to the Services at our discretion at any time, and you will remain liable for all amounts due up to the date of termination.

Sections that by their nature should survive termination — including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law — will continue to apply after termination.

Section 15 — Disclaimer of Warranties

The information on the Services is provided for general information purposes only. We do not warrant the accuracy, completeness, or usefulness of this information, and any reliance you place on it is at your own risk.

Except as expressly stated by Holt Pets, the Services and all products offered through them are provided "as is" and "as available," without warranties of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

Nothing in this section limits any consumer guarantee that cannot be excluded under the Australian Consumer Law.

Section 16 — Limitation of Liability

To the fullest extent permitted by law, Holt Pets, our partners, directors, officers, employees, affiliates, agents, and service providers, as well as those of Shopify, will not be liable for any indirect, incidental, punitive, special, or consequential damages of any kind — including lost profits or lost data — arising from your use of the Services or any products purchased through them, whether based in contract, tort, or otherwise, even if advised of the possibility of such damages.

Nothing in this section limits any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

Section 17 — Indemnification

You agree to indemnify and hold harmless Holt Pets, Shopify, and our respective affiliates, officers, directors, employees, and agents from any losses, damages, liabilities, or claims — including reasonable legal fees — arising from your breach of these Terms, your violation of any law or third-party right, or your use of the Services.

Section 18 — Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be severed, without affecting the validity of the remaining provisions.

Section 19 — Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with any policies referenced herein, constitute the entire agreement between you and Holt Pets regarding your use of the Services, superseding any prior agreements or communications.

Section 20 — Assignment

You may not transfer or assign these Terms or any of your rights or obligations under them without our prior written consent. We may transfer or assign these Terms without notice to you.

Section 21 — Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Australia. You and Holt Pets consent to the exclusive jurisdiction of the courts of Australia.

Section 22 — Changes to Terms of Service

We reserve the right to update or change these Terms of Service at any time by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.

Section 23 — Contact Information

Questions about these Terms of Service should be sent to us at hello@holtpets.com.

Holt Pets
hello@holtpets.com